SoftBank Robotics EMEA in Hospitality

Empower your facilities and catering teams to do more with our large portfolio of service robots and provide guests with an efficient, modern and pleasant experience.

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Clean Room Whiz

Serve your guests more efficiently, faster & create a better experience

Guests expectations are higher in the hospitality sector than ever before. Guests are looking for an efficient and fast service, but with the best customer experience possible. But catering and facilities teams can struggle to keep up with the demanding daily tasks such as deep cleaning, processing restaurant bookings, whilst being attentive to guests. This has become even more of a problem now due to a lack of labour resources in this, and many other sectors.

Our cobot robots are here to help your team do more by offloading repetitive and time-consuming tasks like serving food to multiple tables efficiently, vacuuming hallways and removing empty dishes from tables. This will allow your staff to spend more time focussing on offering the good quality service that guests expect. Furthermore, seeing our cobots in action proves to your guests that you are committed to innovation and are embracing the modern world.


By adding our service robots to support your hotel staff, you'll demonstrate your investment in health and safety, as well as receiving:

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Improvement in efficiency through automation of repetitive tasks.
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Less airborne dust allergens.
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An increase in guest cleanliness and satisfaction scores.

Deliver a Safe & Healthy Hotel Guest Experience

1. Contactless

By utilizing our commercial service robots, you can now successfully minimize direct contact between facilities staff and guests to reduce the risk of transmission of viruses.

2. Accurate

Take the guesswork out of your cleaning protocols. Our service robots can not only provide consistent cleaning by 99.8% area coverage and 99.9% pathogen removal, but also our robots' navigation technology offers location accuracy to enhance guest service.

3. Smart

Leveraging the latest artificial intelligence, our service robots are always getting smarter. Our extended robot portfolio adapts to changes in real-time and can easily handle modifications to programmed routes.

4. Visible

Hotel guests appreciate seeing innovative service robots in action. It gives your guests visual proof of your commitment to innovation and safety. At the same time it demonstrates your commitment to your guests' wellbeing and your willingness to be more productive and offer guest satisfaction.

5. Proven

Trusted by leading hospitality brands, our technology is backed by a proven roadmap for success, enabling fast adoption and immediate results in any hospitality space.

Keenbot (T5) Room Service  (2)

Case Study: Guest Cleanliness Scores Climb 90% With Whiz On The Team

At the Hilton Garden Inn, located in Gilroy, California, Whiz has become a valuable member of the cleaning team. Since adding Whiz, guest cleanliness scores jumped to 90% in just a few months. The hotel credits this to Whiz by allowing the cleaning teams more time to focus on finer cleaning details that guests notice.

“The team couldn’t be happier with Whiz. The results have far exceeded our expectations. It really allows us more time to take care of the small details...” David McLoughlin, general manager, Hilton Garden Inn Gilroy.

Download The Case Study Here

Cleaning Cart Whiz

Resources On Cleanliness & Safety For Hotels

On-Demand Webinar: Autonomous Solutions for Hospitality

States are beginning phased reopenings, but not as many Americans are heading out on vacation this summer. In fact, McKinsey ...

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The Complete Cleaning Checklist for Hospitality Facility Managers

With federal guidelines in place that allow for the phased reopening of businesses, people are ready to put stay-at-home ...

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Blog: Why A Clean Hotel Is No Longer Enough

A year ago, travelers were hyper-focused on price and location when it came to booking their hotel stay. Since the pandemic, what ...

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