Running a restaurant service can be challenging.
Toyko ramen restaurant, Takeichi, (part of the Nippon Dining brand, based in Germany) found their staff were struggling with the distance from their kitchen to the dining room during their restaurant service.
Staff were spending too much time delivering food to their guests from the kitchen, and bringing empty dishes back again. It was also very exhausting for staff, working long shifts, to have to carry very heavy ramen dishes (which can easily weigh 5-6kg per tray) over 30 metres or more to the table.
Nippon dining has 7 ramen restaurants throughout Germany and Holland. Their aim is to produce authentic Japanese food, as well as creating an authentic Japanese service culture and dining experience. They strive for their dishes to be good, but also the customer service they provide has to be very very good. The most important thing for Nippon dining is how their customer perceives the food and the service quality of their restaurant.
By employing a KeenBot robot, they were able to concentrate all of their focus on the customer, rather than travelling backwards and forwards so much to the kitchen. This also helped with cost savings, as they now use the robot to go and get the ramen dishes and bus the empty dishes back to the kitchen. In addition to this, because their staff were able to focus more on the customer, it helped increase sales of food and drink.
Eddy Claes, CEO of Nippon Dining says, “Employing “Takeshi" for the staff has been a tremendous benefit. We solved problems for our staff. Our teams main goal is to work with the customer, and this allows them to 100% focus on the customer, so their work satisfaction has increased a lot. The robot "Takeshi" is a part of the Tokyo ramen family.
Watch the full Takeichi Ramen Restaurant Case Study below to find out more about our Keenbot restaurant waiter robots.