Assign groups to the chosen content templates Pepper will use when interacting with a customer. Each template chosen needs to contain content before you can move to the next step.
Instructions
- Click on the template (ie Greetings, Deals, etc) you'd like to assign content to.
- Follow the instructions below for that template.
- Click the next template in the scroll list.
- When everything is complete, click Next to move onto Select Services.
Greetings (Required)
You can hear a preview by clicking the play button, and can choose between two greetings:
- Welcome. How may I help you?
- Welcome to [Company Name]. How may I help you?
The company name will be taken from the name given in the Company subtab.
Deals, FAQ, Product, and Service Location
For these content types, you will be choosing from the groups you created in content creation. For each chosen template, choose the desired group from the drop down menu.
Notifications
Pepper can only send notifications to one contact. Choose from the list of contacts by selecting the circle next to their name.