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Frequently Asked Questions

Frequently Asked Questions

Data

Ces Données Sont-elles Exportables ?

Quel Type De Données/Indicateurs Vais-je Recevoir?

What types of data/metrics will I receive?

Whiz EZ Setup

Qu’est-ce Que L’ez Setup?

How do I use EZ Setup to create a map?

What is the maximum size of the area for a map to be created using EZ Setup?

What is EZ Setup?

Quels Sont Les Périmètres Non Autorisés ?

Comment Créer Une Carte En Utilisant L’ez Setup?

Quelle Superficie Maximale De Carte Puis-je Créer En Utilisant L’ez Setup?

Quel Mode D’aspiration Whiz Utilisera-t-il Pendant L'exécution D'itinéraires Programmés Avec L’ez Setup ?

Avez-vous Des Exemples De Périmètres ?

Which power mode will Whiz use while running routes mapped with EZ Setup?

What are some examples of boundaries?

What kinds of boundaries are not allowed?

How do I distinguish an EZ Setup cleaning route from a normal cleaning route?

Que Se Passe-t-il Si Un Même Périmètre A Été Programmé Deux Fois?

What is the same boundary was made twice?

Comment Distinguer Un Itinéraire Créé Avec Ez Setup D’un Itinéraire Normal ?

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Whiz Connect

How easy is it for me (customer) to see my Whiz fleet?

Puis-je Choisir De Voir Les Données Sur Une Période En Particulier ?

What does Whiz Connect show me about Whiz routes?

Can I change the time periods for the data I want to see?

Est-ce Que Je Peux Facilement Avoir Accès (En Tant Que Client) Aux Informations Sur Ma Flotte De Robots?

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SMS Notifications

How do I turn SMS notifications for my Whiz unit on/off?

Comment Puis-je Activer/Désactiver Les Notifications Par Message ?

Est-ce Que Je Peux Re-souscrire Aux Notifications ?

Which types of notifications will I receive?

Can I re-subscribe to my notifications?

Quel Type De Notifications Vais-je Recevoir ?

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Reports, Analytics/Insights

Can I customize reports? Can I create my own?

À Quelles Questions Les Rapports/Données Peuvent-ils Répondre?

Puis-je Personnaliser Mes Rapports Sur L’utilisation ? Puis-je Créer Mes Propres Rapports?

Quel Type De Rapports/Analyses Sont Disponibles ?

Which reports come OOB (Out Of the Box)?

What are example questions that the data/reporting can answer/address?

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Usage Environment and Setup

Can Whiz be used near large mirrors, windows, or other reflective surfaces?

Can I use Whiz on a shag or long carpet?

How high off the floor should I set the Home Location Code (HLC)?

Can Whiz operate in areas with bumps or indentations in the floor?

Can I remove the Home Location Code (HLC) when I am done the cleaning?

Can Whiz be pre-programmed to run on a timer?

Can Whiz be left alone when running in autonomous mode?

Can Whiz be used in environments with animals (such as a pet daycare or zoo?)

Are there best practices for creating routes with Whiz?

Can I teach Whiz to go up and down elevators during an autonomous route?

Can Whiz operate in the dark?

Can Whiz teach itself new cleaning routes?

Can Whiz operate in an area with steps or slopes?

What is the longest route Whiz can run?

How many routes can be saved per each Home Location Code?

Can a single Home Location Code (HLC) be used on multiple floors with the same layout?

Can Whiz be pre-programmed to run autonomously on a timer?

How does Whiz decide what items to vacuum, and what items to avoid? If personal items are left on the floor, will Whiz avoid them?

Can I use the same Home Location Code (HLC) on multiple floors?

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General FAQs

Does Whiz operate autonomously?

Comment Whiz Est-il Mis À Jour ?

Which items am I responsible for purchasing?

Will Whiz save our company money and how can we measure it?

What happens when Whiz needs service or breaks?

Whiz Va-t-il Va Permettre À L’entreprise De Faire Des Économies ? Comment Le Mesurer ?

Whiz Peut-il Fonctionner En Autonomie ?

Quels Consommables Dois-je Racheter ?

À Quelle Fréquence Dois-je Changer Les Sacs À Poussière ?

Which operations do I need to complete before I run Whiz? After?

Quelles Opérations De Maintenance Dois-je Effectuer De Manière Hebdomadaire ?

Où Puis-je Acheter De Nouveaux Sacs À Poussière/Brosses/Filtres Hepa?

Comment Whiz Gère-t-il Les Sols En Pente Ou Les Escaliers ?

Quel Type De Barrières Faut-il Installer ?

What is the best way to avoid false detections from my Whiz unit?

How is Whiz priced?

Quelles Opérations De Maintenance Dois-je Effectuer Quotidiennement ?

How is it different from Roomba and other household vacuum cleaners?

Can Whiz run on WiFi?

Que Faire Si Whiz A Besoin De L’intervention Du Service Clientèle Ou Si Whiz Est En Panne ?

How does Whiz perform around sloped or stepped surfaces?

Which operations do I need to complete on a weekly basis?

What cellular network(s) can Whiz use to operate?

Est-ce Que Whiz Peut Utiliser Le Wifi ?

Quelles Opérations Dois-je Effectuer Avant De Faire Fonctionner Whiz ? Et Après L’avoir Utilisé ?

How do I purchase bags/brushes/air filters?

What is the criteria for Whiz barriers?

How often do I need to switch the bags?

What do I do if my Whiz unit stops during autonomous cleaning?

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Maintenance and Care

What is the best way to clean the camera and sensors?

Can I remove the wheels from Whiz?

Are there help materials I can access to get started using Whiz?

The rubber pad on the back of Whiz has come off. How should I reattach it?

Where do I go to order additional consumables for Whiz?

Do I need to purchase special parts for Whiz?

What is the recommended temperature and humidity to operate Whiz in?

How do I replace lost, damaged or stolen Whiz components?

Can I use a wet cloth to clean Whiz?

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Autonomous Routes

What information is shared through the Notification Pager during an Autonomous Clean?